Information Technology
Penn State IT includes five departments: Academic Technologies & Customer Experience; Business Technology Solutions; Enterprise Services & Information Security; Infrastructure; and Office of the CIO.
As new faculty, the most likely points of intersection with our unit are the IT Service Desk, and IT Learning and Development.
Please also see the separate page for Information Security.
David Horton, Vice President for IT and Chief Information Officer
Members of the Senior Leadership Team are also pictured. They include: (first row) Ben Battaglia, Interim Senior Director, Service Enablement and Applications; Mark Campbell, Associate Vice President, Infrastructure and Operations; and Dave Gindhart, Associate Vice President, Administrative IT; (second row) Chris Lucas, Deputy CIO; Krystal McMillen, IT Operations Manager and Executive Assistant to the Vice President for IT; and Shuchi Nalepa, Senior Director, College IT; (third row) Michael Stedelin, Senior Director, Strategic Optimization and IT Solutions, Office of the Senior Vice President for Research; Bob Turner, Chief Information Security Officer; and Kari Williamson, director, Commonwealth Campus IT; and (fourth row) Scott Wong, Human Resources Strategic Partner.
Primary Strategic Office Goals
- Advance Digital Transformation
- Enable Research
- Enable Teaching and Learning
- Optimize IT Resources
- Improve IT Operational Excellence
New faculty may want to contact Information Technology to:
- Get 24/7 help with Canvas, Office 365, Zoom, passwords, online identity, or Penn State Wi-Fi from the IT Service Desk
- Visit Penn State IT's help portal Links to an external site..
- Get self-help with common IT issues or answers in the IT Knowledge Base Links to an external site..
- Reach out for help in the classroom:
- Instructors at University Park can email TechClass@psu.edu to set up a quick orientation or practice session in a General Purpose Classroom (GPC) Links to an external site.. In the email, instructors should include their name, contact information, availability, building name, and GPC room number.
- Purchase University-licensed software:
- The University offers software titles at low/no cost to students, faculty and staff. To view the available software titles, visit Software at Penn State Links to an external site..
- Explore Courseware:
- Courseware Links to an external site. provides online learning tools such as lessons, homework sessions, and quizzes or tests. For Courseware to be used in a class, it must be reviewed and authorized by the University to ensure it meets the Family Educational Rights and Privacy Act (FERPA) and accessibility requirements.
- Learn about common technology used in computer labs and classrooms:
- Visit Classrooms and Labs Links to an external site..
- IT Learning and Development Links to an external site. offers synchronous and asynchronous just-in-time resources for technology tools supported across the University.
The Top 5 Items Faculty Should Know about Information Technology
Relevant New Faculty Programming
Information Technology Fun Facts
Fun Facts Alt Text
The image shows two fun facts for Penn State IT Support presented in stylized shapes. On the left, a rounded teal rectangle includes promotional text for Penn State Go, the university’s official mobile app. It highlights that the app offers 27 unique user experiences for Penn State audiences, including University Park, Commonwealth Campuses, World Campus, faculty, staff, alumni, and families. The app integrates features such as LionPATH, Canvas, Starfish, campus maps, and Mobile id+. Since its 2020 launch, it has been downloaded over 350,000 times. Over 85% of students use it weekly, with many using it daily to order food, check grades, access courses, view library resources, and stay updated on events. On the right, a gray starburst shape provides a statistic about the Penn State IT Service Desk, which receives around 125,000 contacts annually from Penn Staters worldwide. The design uses a combination of white and blue text against teal and gray backgrounds, with clear distinctions between the two sections.
Additional Resources and Contact Information
Resources
Information Technology Contact Information
Email: CIO@psu.edu
Office address: 401 Old Main, University Park PA 16802
Office phone: 814-865-3540