Information Technology

Penn State IT includes six departments: Administrative IT, Campus IT, College IT, Research IT, Infrastructure and Operations, and Service Enablement and Applications.

As new faculty, the most likely points of intersection with our unit are the IT Service Desk, and IT Learning and Development.

Please also see the separate page for Information Security.

David Horton, Vice President for IT and Chief Information Officer

Senior Leadership Team

Members of the Senior Leadership Team are also pictured. They include: (first row) Ben Battaglia, Interim Senior Director, Service Enablement and Applications; Mark Campbell, Associate Vice President, Infrastructure and Operations; Tarra Cassick, Interim Financial Officer; and Dave Gindhart, Associate Vice President, Administrative IT; (second row) Chris Lucas, Deputy CIO; Krystal McMillen, IT Operations Manager and Executive Assistant to the Vice President for IT; Shuchi Nalepa, Senior Director, College IT; and Michael Stedelin, Senior Director, Strategic Optimization and IT Solutions, Office of the Senior Vice President for Research; (third row) Bob Turner, Chief Information Security Officer; Kari Williamson, director, Commonwealth Campus IT; and Scott Wong, Human Resources Strategic Partner.

Primary Strategic Goals

Advance Digital Transformation
Enable Research
Enable Teaching and Learning
Optimize IT Resources
Improve IT Operational Excellence

New faculty may want to contact Information Technology to:

Get 24/7 help with Canvas, Office 365, Zoom, passwords, online identity, or Penn State Wi-Fi from the IT Service Desk
- Visit Penn State IT's help portal Links to an external site..
- Get self-help with common IT issues or answers in the IT Knowledge Base Links to an external site..
Reach out for help in the classroom:
- Instructors at University Park can email TechClass@psu.edu to set up a quick orientation or practice session in a General Purpose Classroom (GPC) Links to an external site.. In the email, instructors should include their name, contact information, availability, building name, and GPC room number.
Purchase University-licensed software:
- The University offers software titles at low/no cost to students, faculty and staff. To view the available software titles, visit Software at Penn State Links to an external site..
Explore Courseware:
- Courseware Links to an external site. provides online learning tools such as lessons, homework sessions, and quizzes or tests. For Courseware to be used in a class, it must be reviewed and authorized by the University to ensure it meets the Family Educational Rights and Privacy Act (FERPA) and accessibility requirements.
Learn about common technology used in computer labs and classrooms:
- Visit Classrooms and Labs Links to an external site..
- IT Learning and Development Links to an external site. offers synchronous and asynchronous just-in-time resources for technology tools supported across the University.

Top 5 Items Faculty Should Know About Information Technology

*Top Items faculty should know about IT Support*
	Technology help is available 24/7 Links to an external site..
	On the Service Status page Links to an external site., subscribe to critical alerts and check on degradations, planned maintenance and status for services we use. You’ll need to be logged in with your Penn State credentials.
	Connect to your Campus WiFi by visiting Penn State Wireless Setup Links to an external site..
	Teaching schedules, class roster information, grading options, and exam information are available to faculty through LionPATH Links to an external site..
	Set up your Penn State email and calendar using Outlook, part of Microsoft Office 365 Links to an external site..

Relevant Programming for New Faculty

Sharpen your business, technology and creative skills on your schedule with expert-led instruction from any device through Penn State LinkedIn Learning, an online, self-paced learning platform that offers video courses and learning paths to help you increase your technology, creative, and business skills. Visit Penn State LinkedIn Learning Links to an external site. to get started.

The Learning Resource Network provides content on core business skills, project management, business acumen, faculty development, technology, professional growth, compliance, and more. Browse, register for, and track learning opportunities at Cornerstone/LRN Links to an external site..

Stay up-to-date on the latest in technology training through instructor-led sessions offered by IT Learning and Development. All training is offered online in Zoom, and programming is updated monthly. Visit IT Learning and Development Links to an external site. to start your search.

Information Technology Fun Facts

The Penn State IT Service Desk fields approximately 125,000 contacts per year from Penn Staters all over the world.

Infrastructure maintains, operates and monitors three Penn State data centers, 30 networking hub sites and 900 network closets.

Penn State Go Links to an external site., the University’s award-winning official app, offers 27 unique experiences for University Park, the Commonwealth Campuses, World Campus, and faculty, staff, alumni and families. The free app features in-demand resources such as LionPATH, Canvas, Starfish, campus maps and Mobile id+ and more. It has been downloaded more than 350,000 times since it rolled out in 2020. More than 85% of students use it weekly, with most of them using it daily to order food, check grades, access their courses, view library resources, stay in touch with upcoming events, and more.

Additional Resources and Contact Information

Resources

Information Technology Contact Information

Email: CIO@psu.edu
Office address: 401 Old Main, University Park PA 16802
Office phone: 814-865-3540